This Contact Us page provides the official business and customer support information for Kexs.
OUR IDENTITY
Legal Business Name: ADELYN RETAIL CONSULTANCY PTY LTDStore Name: Kexs
Physical Business Address: 283 Shute Harbour Road, Airlie Beach, QLD 4802, Australia
ABN: 97 064 447 089
ACN: 064 447 089
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kexs.shopBusiness Phone Number: +61 434 873 130
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.