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This Payment Policy explains how checkout works on Kexs and how payment security is handled through PayPal. Our default checkout payment provider is PayPal.
Before payment is submitted, customers can review the product total, shipping cost, available payment method, billing information, and final checkout amount.
ACCEPTED PAYMENT METHODS
PayPal is the default payment method. Customers complete payment through the PayPal option shown at checkout.
Only payment methods currently shown at checkout are available for the order, and the storefront payment icons must match those active methods. Checkout shows the payment methods currently available for the order. Availability can depend on PayPal settings, customer location, card issuer, device, browser, and digital wallet eligibility.
SSL ENCRYPTION & DATA PROTECTION
Payments are securely submitted to PayPal for authorization. PayPal handles payment credentials within its own protected payment environment.
This means checkout data is safeguarded using industry-standard encrypted transmission before payment details are handled by PayPal.
PCI-DSS COMPLIANCE LEVEL 1
PayPal maintains payment-security controls for transactions processed through its service. Our store receives the payment status and order information needed to fulfill the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by PayPal and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
Payment authorization must be successful before the order can be processed. Pending authorizations may appear temporarily depending on the bank, card issuer, wallet provider, or PayPal.
Billing Information
Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.
Failed or Pending Payments
If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.
Fraud Review
We may review payment activity for fraud prevention and customer protection. Orders that cannot be verified or appear unauthorized may be canceled and refunded.
Refunds
Approved refunds are issued to the original payment method through PayPal. PayPal, bank, or card issuer processing times may vary after the refund is submitted.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@kexs.shop or +61 434 873 130. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).